About us
The ‘OneCare Platform / Eunomia Systems Ltd’ is wholly owned by Eunomia Systems Limited (company registration 13629160). The registered address is: Hone’s Business Park, The Gate House, 1 Waverley Lane, Farnham, Surrey GU9 8BB.
For this Privacy Notice, Eunomia Systems Ltd is the controller of the personal data which is processed by it as a controller.
To contact us regarding our use of personal data, you may email us at Support@onecareplatform.co.uk.
Eunomia Ltd (“us”, “we”, or “our”) operates onecareplatform.co.uk (the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
Log Data
We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
Cookies
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Service Providers
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Security
The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: enquiries@onecareplatform.co.uk
By visiting this page on our website: www.onecareplatform.co.uk
By mail: Eunomia Systems Ltd, The Gatehouse, 1 Waverley Lane, Farnham GU9 8BB
Why we have your information
We process personal data to fulfil our contractual obligations to our customers and to otherwise improve and market our solutions.
There are various ways in which we may obtain your personal data.
For example, because:
- an organisation you work for uses one of our solutions;
- an organisation you have engaged with uses our solutions to provide or otherwise make available a service to you;
- you have used one of our solutions where we process your data in our capacity as data controller;
- you have contacted us;
- you work for us;
- you visited our website;
- your personal data was provided to us by a third party; or
- as a result of other lead generating activities done by us.
On what legal basis we have your information
We will only ever process your personal data where we have a lawful basis to do so. We have expanded upon the reasons for us processing your personal data below.
Corporate clients
As a corporate client, we hold the contact and payment details required to carry out our contract with you, manage our relationship and keep you up to date with changes and improvements to our services. This data would have been sourced from you directly.
We hold data on Corporate Clients for the length of time that you are a client of ours, then another 7 years in case of any dispute.
As a potential client, we hold your name, job title and corporate contact details so we can build a relationship with you. This data will have been sourced directly from you at an event, or from your company website or a similar publicly available source. We only hold your data if we legitimately think you will have an interest in using our product.
If we call you, we sometimes like to record the calls to help ensure that we are giving you the best experience and to help train our staff and analyse our performance. If we do this, we will always ask for your consent.
We hold data on Potential Corporate Clients for as long as we think you are likely to be interested in our goods and services, or until the point at which you opt out of communications. At this point you are added to a suppression list so we do not contact you again.
Where the user provides feedback on our solution
Our solution may also have the ability to capture your feedback regarding use of the solution. Where this is enabled by your employer, and you choose to provide feedback to us, we will process a limited amount of your personal data in our capacity as a controller.
Our lawful basis for processing this data is legitimate interests. The legitimate interest sought is for us to understand how to improve the solution.
Where you have engaged with an organisation that uses one or more of our solutions
If you use our solutions via a third-party organisation then we will process your personal data as a processor (the relevant third-party organisation is the controller).
We recommend you read the third-party organisation’s relevant privacy documentation for information explaining what personal data is collected, and what for, etc.
Where you have contacted us
If you contact us, for example, for technical support, to inquire about our solutions, or to download some of our content, we will record the contact made and log necessary details of the interaction on our systems. We process any personal data collected via these methods as a controller.
The data collected (which may be via telephone recording) may include your first and last name, the email address and telephone number you use for business purposes, your job title, and your employer.
Our lawful basis for processing your personal data in this case is legitimate interests. The legitimate interests pursued are to support us delivering on our contractual obligations (where applicable), internal training, to improve the quality of our services, to make information available to you (including marketing), and or to resolve any conflict resolution (where applicable).
We use third party solutions to record and log the contact made with us; they will therefore process your personal data on our behalf.
Where you work for the OneCare Platform / Eunomia Ltd
If you are an employee of ours, then we will process your personal data as a controller.
Our lawful basis for processing is described in the dedicated employee privacy notice.
The relevant privacy notice is made available to you on our internal systems.
Where you visit our website
Your personal data, such as your first and last name, telephone number, email address, postal address, job title, employer and any other relevant contact details may be collected by us when you contact us using any of our online forms.
The lawful basis for processing this information is legitimate interests. The legitimate interest pursued is to keep you informed about the solutions we offer which we think may be of interest to you (i.e., marketing).
We will also use cookies when you use our website and interact with us via email, to optimise your experience of us and our sites.
Our lawful basis for processing personal data via cookies is consent. The legitimate interest sought is administration, statistical analysis, and enhancement of our website.
All personal data collected by us through our website is done on the basis that we are the controller.
Where you choose to share your personal data with us through the mechanisms available via the website, we will process that data using third party solutions. These third parties will process your personal data on our behalf.
Where your data was provided to us by a third party
We may choose to work with reputable third parties for the purpose of them supplying to us business contact details to allow us to effectively market our solutions. We may also collect information about you from other sources, for example, public sources or third-party social network sites.
Our lawful basis for processing is legitimate interests. The legitimate interest sought is the marketing of our available solutions.
All personal data obtained by us through our sources is done on the basis that we are the controller.
Where we obtain your personal data through these sources, we will process that data using third party solutions. These third parties will process your personal data.
Where we collect your data through lead generating activities done by us
We may collect your personal data through various lead generating activities such as events, webinars, and other networking activities.
Our lawful basis for processing is legitimate interests. The legitimate interest sought is the marketing of our available solutions, or where relevant, to engage with you regarding a sales and purchase agreement.
All personal data collected by us is done on the basis that we are the controller.
Where we obtain your personal data through these activities, we will process that data using third party solutions. These third parties will process your personal data on our behalf.
Further processing of your personal data
Where you use our solution, we may derive or create anonymous data and information about your use of that solution. This anonymised data will be further aggregated before being used either by us or a third party nominated by us to improve our products. We may also commercialise this information, for example, to provide insights to third parties.
Our lawful basis for the anonymisation and aggregation process is legitimate interests, and we carry out this processing as a controller.
The legitimate interest pursued is statistical analysis to drive informed decision making, for the benefit of both the OneCare Platform / Eunomia Ltd and other third parties.
Post completion of this anonymisation and aggregation process (which is irreversible), the data is no longer considered personal data for the purpose of applicable data protection legislation.
Sharing your personal data
We may have to ad hoc share your personal data with regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights.
We have also partnered with reputable third parties to provide a best-in-class service offering to you and our wider customer base (which may include the marketing of OneCare Platform / Eunomia Ltd solutions or compatible solutions provided by the OneCare Platform / Eunomia Ltd’s trusted partners). Where sharing your personal data with our trusted partners means a transfer to a third country (without an adequacy decision or adequacy regulations, as applicable) is to take place, we will ensure we put in place appropriate safeguards and supplementary measures to ensure an essentially equivalent level of protection (as compared to the UK and EU GDPR) to your personal data will be given.
We may also share your personal data with other members of the OneCare Platform / Eunomia Ltd: we will only do this where we have a lawful basis for doing so, for example, fulfilment of contract or legitimate interests. Where the receiver of your personal data is a OneCare Platform / Eunomia Ltd entity which is in a third country without an adequacy decision or adequacy regulation (as applicable), the transfer will be safeguarded by, at minimum, an intra-group agreement (which includes recognised model clauses and the UK’s IDTA).
Lastly, we may share your personal data with third parties in connection with a sale of the OneCare Platform / Eunomia Ltd (or any part thereof). Where that divested entity becomes a controller of your information, they will supply or otherwise make available to you their relevant privacy notice.
Storage and disposal of your personal data
Where we have your personal data acting in our capacity as a controller, we will delete your personal data in accordance with our data retention schedule, or as otherwise required by data protection legislation: including where you choose to exercise your rights as a data subject (see ‘Your Rights’ section for more information).
Where we have your personal data acting in our capacity as a processor, we will delete your personal data in accordance with the controller’s instruction, or as otherwise required by data protection legislation. If we are required by law to retain any of your personal data, we will inform the controller of this lawful obligation.
Your rights
Under data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
- Rights in relation to automated decision making.
To exercise any of these rights, please contact support@onecareplatform.co.uk.
Where we rely on consent as a lawful basis of processing, you may withdraw your consent at any time by emailing us at support@onecareplatform.co.uk.
Important note
If you feel we have not processed your data in accordance with the Principles and Rights of the individual under GDPR (EU or UK), please contact support@onecareplatform.co.uk for our complaints procedure.